Customer Support
Support & Documentation
Our team provides responsive, technical support for engineering teams and Jira administrators using SprintDocs.
Technical Support
For configuration issues, bug reports, or integration questions, our support desk responds within 24 business hours.
support@emkaylabs.techService Level Agreement
Business Hours: Monday to Friday, 09:00 – 18:00 CET. Priority 1 issues are addressed within 4 hours during business hours.
Frequently Asked Questions
Common technical questions about installation, usage, and data handling.
How do I access SprintDocs inside my Jira Cloud project?
After installing from the Atlassian Marketplace, navigate to any Jira Cloud project. SprintDocs appears as a dedicated tab in the project navigation bar (alongside Board, Backlog, etc.). Click it to access the Sprint Report Exporter and Changelog Generator.
Where are the generated PDF files saved?
Generated PDFs are attached directly to your Jira Cloud issue via Atlassian's native attachment API. They are stored entirely within your Jira Cloud instance — not on any Emkay Labs server. No PDF binary is sent to external systems.
How do I select the language for the PDF report?
In the SprintDocs panel, use the language selector dropdown before generating your report or changelog. Supported languages are English (EN), French (FR), German (DE), and Spanish (ES). The entire output — headings, labels, automated insights, and changelog entries — will render in the selected language.
How is the sprint financial cost calculated?
Financial cost is calculated using your configured hourly rate multiplied by the total time logged on sprint issues (worklogs). If no worklogs are available, the app can use story points as a proxy. You can configure the default hourly rate in the app's administration panel under Jira Settings.
Does the app require any permissions to access Jira data?
Yes — SprintDocs requests standard Jira Cloud read permissions to access sprint, issue, and version data. These permissions are declared in the Forge app manifest and reviewed by Atlassian during the Marketplace listing process. The app also requests write permissions to attach generated files (PDF, Word, PowerPoint, CSV) to Jira issues.
Is SprintDocs safe for enterprise use?
Yes. The app is built on Atlassian Forge, which means all data processing runs inside Atlassian's secure managed infrastructure. No Jira data leaves your Atlassian tenant environment. For full details, see our Privacy Policy.
How does billing work?
Billing is managed entirely by Atlassian Marketplace. Charges are based on the number of users in your Jira Cloud instance. A 30-day free trial is available for all new installations. You can manage your subscription through your Atlassian admin panel.